Refund policy

I have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with backing boards/backing cards, and in its original packaging. You’ll also need the receipt, order number, or proof of purchase.

To start a return, you can contact me at krystal@theunrefinedcrafter.com. If your return is accepted, I will send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

Shipping costs for returns will be the responsibility of the buyer. If the return is due to change of mind and not something that I was at fault for (as in I shipped the wrong item) the original shipping fees will not be refunded to the buyer.
You can always contact me for any return question at krystal@theunrefinedcrafter.com.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items, B grade or seconds sale items, custom orders, commissions or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.