Shipping policy
Shipping policy
All orders are processed within 1-2 business days I process and ship orders every Monday, Wednesday and Friday (excluding weekends and holidays) after receiving your order. You will receive another notification when your order has shipped.
Due to COVID-19 shipping times have been unpredictable and can take longer than usual for delivery. Domestic shipments to the US has seen delays up to 1 week and international shipments can take 2 weeks to 2 months depending on location and current regulations.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Orders over $35 ship free to the domestic US!
Standard 3-5 day shipping for stickers/card orders that are $1.16-$1.36 are not tracked. If you'd like a tracked shipment for these orders please pay for USPS First Class Package.
International Shipping
At this time, we do not ship to countries that are not currently accepting shipments due to COVID, I update my list based on current information available but please check your countries stipulations on shipping to your country.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. The Unrefined Crafter is not responsible for these charges if they are applied and are your responsibility as the customer.
Live in the EU? I currently do not take orders to the EU on my website but do take them in my Etsy Shop. Link to my Etsy store is in my Shop Link tab in the home menu.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days (for US) of receiving your shipping confirmation email, please contact us at krystal@theunrefinedcrafter.com with your name and order number, and we will look into it for you.
International shipment times have been extended due to COVID and customs regulations out of my control, please allow 2-4 weeks after dispatch for delivery (this is an estimated time frame, in some instances it could be much longer)
Refunds, returns, and exchanges
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at krystal@theunrefinedcrafter.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at krystal@theunrefinedcrafter.com.